Frequently Asked Questions
Everything you need to know about your ZHIYUN experience.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-14 business days depending on your location and customs clearance.
What is your return policy for gimbals and accessories?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping the product back.
Do ZHIYUN products come with a warranty?
Yes, all our electronic stabilizers and lights come with a standard 12-month limited warranty that covers manufacturing defects. Please register your serial number on our website to activate it.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways.
Can I update the firmware on my device?
Absolutely. You can update your device's firmware using the ZY Cami or ZY Play mobile apps, or by connecting your stabilizer to a computer and using the ZHIYUN Calibration Upgrade Tool.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor the real-time status of your delivery.