Returns & Exchanges
At ZHIYUN Store, we stand behind the quality of our gimbals and stabilizers with a 30-day satisfaction guarantee for all authentic gear. If you are not completely satisfied with your purchase, we offer a streamlined return process to ensure your creative workflow remains uninterrupted.
Initiate Request
Contact our support team via the online portal or email within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare Package
Securely pack the electronics in their original manufacturer packaging, including all included accessories, cables, and manuals to ensure a full refund.
Ship the Product
Affix the provided shipping label and drop off the package at a certified carrier location; we recommend obtaining a tracking number for your records.
Quality Inspection & Refund
Once our technicians verify the item's condition, your refund will be processed back to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing